Winning Customers for Life
from Washington Small Business Development Center
About this event
What does it really take to win customers and keep them coming back?
In today’s market, customers have more options and higher expectations than ever before. This session focuses on the practical side of building strong customer relationships that drive repeat business and referrals.
You’ll learn how to ask better questions, communicate more effectively, and follow up in a way that builds trust and keeps you top of mind. Whether you’re working with individuals or other businesses, these simple, proven approaches can be applied immediately.
Presented by:
Steve McCaslin is a Washington SBDC Certified Business Advisor and is located in Coupeville, WA. Steve is a retired Naval Flight Officer and has spent 20+ years in the corporate world in sales, strategy and business development, business consulting, corporate training, and leadership development training, mentoring, and coaching. He is a graduate of the University of Georgia with a BS in Agriculture, where he majored in Poultry Science.
