Managing Conflict for Small Business Success: Tips, Tricks, Traps & Tools

Conflict is inevitable. Left unmanaged, it can damage relationships, waste time, and cost money. This interactive program gives you practical, real-world conflict resolution and communication tools to move beyond a mere “settlement” (where everyone leaves unhappy) toward a true resolution that strengthens relationships and drives business and personal success. In this results-focused course, you’ll learn how to:
Disagree without being disagreeable Uncover and address hidden agendas Build relationships, not cases Solve problems without assigning blame No “touchy-feely” fluff. No “incomprehensible legalese.” Just straight talk, proven tools, and strategies you can use immediately to get conflict resolved and your business moving forward. Presentation and free downloadable resources will be provided to all attendees. GOALS 1. Understand conflict and conflict resolution theory in a business context 2. Recognize and manage your conflict style and adapt to others’ 3. Use proactive communication techniques that defuse tension 4. Apply practical, repeatable tools for resolving disputes effectively PRESENTER Sam Imperati, JD – Executive Director of ICMresolutions – is a nationally recognized mediator, facilitator, and trainer. With over 30 years of legal and negotiation experience, including serving as Assistant Corporate Counsel for Nike, Sam has resolved disputes in industries ranging from Admiralty to Zoning. Judge Pro Tem and former Chair of the Oregon State Bar ADR Section Honored in The Best Lawyers in America (2007–2025) for Mediation Recipient of the Oregon Mediation Association’s Sid Lezak Award for Excellence Board Member, Washington Mediation Association Sam blends legal expertise with humor, real-world insight, and engaging delivery, turning conflict from a drain on your business into an engine for growth. Learn more: https://icmresolutions.com/ Linked in: https://www.linkedin.com/in/sam-imperati-jd-b5155b1/